Return Policy
Exchanges
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 7 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for exchange.
Please note that we do not accept returns at this time.
Please send all exchanges to: AJ's Jewelry
Miami Location
17501 South Dixie Hwy
Miami, FL 33157
(305) 256-2963
Order Cancellations and Amendments
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personalized Items
Personlized items and custom jewelry are not eligible for exchanges at this time. If you are unsatisfied with your purchase, please contact us at:
AJ's Jewelry
Miami Location
17501 South Dixie Hwy
Miami, FL 33157
(305) 256-2963
Custom and Special Order Items
Due to the special nature of custom and special order items, any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
If you have questions , please don't hesitate to contact us at:
AJ's Jewelry
Miami Location
17501 South Dixie Hwy
Miami, FL 33157
(305) 256-2963
AJ's Jewelry wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.